Here are a couple of scenarios you may be in right now:
You’re a head honcho marketing person that seeks to penetrate or establish new markets, especially the overseas and migrant Filipinos living in the U.S. and Canada. As a marketing guru, you know that the fastest and efficient way to do this is by one-on-one marketing. However, establishing a small, internally controlled business center is still expensive. “There’s no way my boss is ever going to approve spending hundreds of thousands of Pesos just to set an I.T. room full of whizbangs none of us will ever understand.” You’re stuck!
A couple of entrepreneurs decide to venture into the call center business because one of them happens to acquire a good telemarketing project that has good potentials for more projects in the immediate future, especially getting the customer service operations of the same client. After going around many would-be consultants, gurus and friends, they are stumped by the enormous capital costs just to set it up. Because of the start-up costs, they start raising their fees with the prospective client. This, however, turns off the client and the entire deal disappears faster than you can say “Mississippi.” What the?
A mid-sized call center has been operating on a shoestring; this time, they are using the ever-popular but very difficult to manage and maintain, Linux-based, open-source Asterisk system. It’s now taking a toll on their I.T. staff to continue upgrading and updating the campaign profiles in this system, besides already employing 10 full-time geeks who sometimes does nothing but wait for problems to occur. “This is asinine! I have more programmers than business developers!” Shifting to more robust, reliable systems is too expensive – the nice ones come with a $3,500 per seat price tag. Everyone is stumped as to how to overcome their current issues while looking for a way to acquire better technology.
You can bet your bottom Dollar you’ve been in the exact or similar situation at any of these three scenarios and, up ’til yesterday, you didn’t have a solution at hand. Well, brood no more. One solution has been here since last year and today, we’re gearing up to help solve your problems with the best “price for quality” package no one can beat.
Consider the table below:
The numbers presented above were actual operating expenses incurred by a call center that operated 15 seat campaign (or project) between July 2008 and January 2009 (the call center had a total of 25 seats). They closed shop after the owners one-by-one migrated abroad. ”Heck! We’ll just operate again once we get a good-paying project.“.
So, how could you just “start and stop” a call center business anytime? The solution is KUNNECT, a hosted call center solution that doesn’t tie you up with ridiculous long-term contracts and can provide you the best VOIP service for your client’s (or your own company’s) sales, marketing, service and support needs for any target market in the world. Instead of buying heaps of computer hardware, expensive software, too much I.T. geeks on full-time employment, weeks of systems and user trainings, plus the headache of dealing with two or three separate service providers for your software, hardware and telecommunications – OMG! You have a MBA degree from A.I.M., not a PhD. in computer science!
Going back to the table, notice not a single I.T. person was hired. Why? Two things: (1) your “Seat Lease” provider tackled PC troubleshooting and internet bandwidth management for you, and (2) KUNNECT managed the call center system plus routing your calls (or your customer’s calls) between your Agents and the end-customers while troubleshooting and managing the entire call center and telecommunications solution for you. When trouble arose, either the Team Leader (“TL”) or the Quality Assurance Specialist (“QA”) called either service provider to fix the problem – simple, short, quick and hassle-free.
If you’re setting up your own business or call center, don’t worry. Again, you just need a PC Troubleshooter (none of the expert but expensive Network Administrators) to manage your entire setup. Your internet bandwidth is managed by Globe, Smart, BayanTel or any of the Telcos in the country. So, it’s just adding one full-time employee at about, oh, say 15,000 Pesos per month.
KUNNECT just needs a computer with Windows XP, a USB headset and good internet bandwidth (no expensive IPL or point-to-point leased lines required), three hours of training, one hour to setup everything for a 15-seat center and you’re ready to go live!
KUNNECT allows you to start with one seat and ramp up to hundreds or thousands should you wish; or, for that matter, ramp down from hundreds to tens and back to one seat for all you care – anytime! That’s what a “no commitment contract” comes in very, very handy – you don’t get tied down with a contract that forces you to maintain “X” number of seats where some aren’t even operating. Run an accordion operations month-to-month and we’re both happy as a clam!
KUNNECT provides you with top-of-the-line, state-of-the-art technologies, features and functions that are all found in very expensive solutions (let’s not name them but one of the foremost brands starts with the letter “A” and is followed by the letter “V” and so on.) There’s no skimming of features – you get everything regardless of the type of package or plan you subscribe to. Predictive dialing, ACD, nested IVR functions, 100% recordings, HTML scripting – the works! They’re all yours to use.
KUNNECT will not charge you for the number of supervisor and administrator accounts you set up – only Agent accounts (or “seats”.) So, besides having, say 15 Agents, which you pay for, you can setup tens of more free accounts (or user profiles) for your TL, QA, business partners, client-guest accounts, consultants, part-time managers, home-based QA, heck! Even your wife and kids can have accounts and monitor what’s happening with your business or call center from Boracay!
I know – you’re wondering when am I going to disclose the prices. Okay. Here it is.
In the table above, that’s the on-going promotional price of $100/month per seat (it’s now $110/month). However, let me first bring you to the normal pricing plans KUNNECT has.
- Metered Plan – $50/month per seat plus toll charges (IDD costs anywhere in the world).
- Unlimited Plan – $150/month per seat with unlimited calls to/from the US and Canada.
- No commitment contract.
- Start and stop anytime.
- $150 per seat deposit – refundable once you call it quits!
- A one-time setup fee regardless of seats or ramp-up in the future.
Here are the KUNNECT promotional plans on-going until today:
- Promo A – $110/month per seat with unlimited calls to/from the US and Canada, 1-year commitment contract.
- Promo B – $130/month per seat with unlimited calls to/from the US and Canada, 6-moths commitment contract.
- Same deposit per seat.
- Same one-time setup fee regardless of seats and ramp-up.
Interesting, right?
By Raffy Pekson II, Country Rep of Kunnect
raffy@kunnect.com
www.kunnect.com
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Talk Is Cheap! 