It’s More Fun to Invest in the Philippines

Investing in a call center in the Philippines can be fun, too!

Investing in the Philippines by setting up and operating your own small or mid-sized call center has become easier than before. Being the top country in the world for outsourced call center services means having access to a wide range of operational needs, from skilled people to technology requirements and office space.

Kunnect is a cloud-based, hosted call center technology company that has been in the forefront of the customer contact world since 2005, with its executive team having decades of experience in call centers, telecommunications and information technology. In the Philippines, it works closely with the small and mid-size call center market as well as keeping in line with the large enterprises and industry organizations. This only means Kunnect has the expertise and experience to make things work, even for its smallest client.

Here are blogs and articles that may help you in your decision process to invest in the Philippines:

Q&A with Myself: Setting Up and Operating a Small Business Call Center

How To Operate Your Business or Call Center On A Shoestring Budget

How to Employ At-Home Agents for Your Business

Work-at-home QA Analysts Using Kunnect

Call Center Outsourcing 2.0

KUNNECT Launches Best-in-class Hosted Call Center Solution in the Philippines

Do You Have the Solution to Your Call Center Problem?

Overseas Filipinos Come Home for BPO Jobs

The Real Math of Subscribing to a Hosted Call Center Solution

A Subscription-based Hosted VoIP Service for Calling Within the Philippines

Cloud Computing and Customer Contact

An Existing Typhoon in Asian Business Called KUNNECT is Here!

Talk Is Cheap!

Stop Message-blasting and Start Talking to Your Market – Now!

The Best Solution for People and Communications

Click for Contact Information

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24×7 Social Media Customer Contact Services by AirPhil Express

Photo from AirPhilExpress.com

Philippine budget airline AirPhil Express has expanded its social media services by operating a 24×7 customer contact center dedicated to service its customers through Facebook and Twitter.

Originally operating during business hours, the increase in messages from customers has pushed the airline to expand its social media services all day, everyday. It’s been only six months since AirPhil starting this customer service feature.

Social media is not only a phenomenon in world but more so in the Philippines. If the mobile phone’s short messaging system (SMS) or text messaging is a popular medium for communicating, so goes the same medium using Facebook and Twitter. This is very in popular for a real-time, immediate means of information during times of calamity like a typhoon when text messaging’s one-on-one communication or emergency phone numbers are always busy.

Source: CallCentres’ Fifth Quadrant

Photo from AirPhilExpress.com

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The 6th Annual Customer Interaction Asia Pacific Summit

The 6th Annual Customer Interaction Asia Pacific will be held on September 15-16, 2011, at the Shangri-La Hotel in Makati City, Philippines.

The Frost & Sullivan summit will be held on September 15 and 16, 2011, at the Shangri-La Hotel in Makati City, Philippines, and is expected to be graced by leading industry experts from the Asia-Pacific region. The event intends to discusss how businesses can optimize their customer experience by finding the best means and ways to understand, anticipate and reach out to their customers.

Though customer contact generally leans towards contact center operations, non-call center businesses also need to understand what tools, metrics, technologies, skills, strategies and techniques that syncs with the way they do things. The summit is expected to tackle such topics as innovative leadership and management, cloud computing, addressing the mobile customer, social media, as well as established topics like staff retention, customer satisfaction, analytics, customer channels and a lot more.

Besides expert speakers, there will also be breakout-style panel discussions to provide a more informal means of getting several people to interact altogether in one session, which they label as “Interactive Think Tank Sessions.”

Register and join this annual pilgrimage of business professionals all seeking to deliver the best customer experience and satisfaction.

Frost & Sullivan was founded in 1961 and today has more than 40 global offices with more than 1,800 industry consultants, market research analysts, technology analysts and economists. Its mission is to research and analyze new market opportunities for corporate growth. They are touted to be the world leader in growth consulting and the integrated areas of technology research, market research, economic research, corporate best practices, training, customer research, competitive intelligence, and corporate strategy.

Click: Summit Home Page | To Register

Photo & image by Frost & Sullivan

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An Existing Typhoon in Asian Business Called KUNNECT is Here!

Asia is caught in a cyclone of repeating thunderstorms. That cyclone is called “KUNNECT.” In the Philippines, KUNNECT has been serving the needs of traditional call center companies since 2007, and serving the needs of thousands of seats or workstations all over the world since 2005. Today, KUNNECT also serves the needs of ordinary but varied businesses dealing directly with its customers.

KUNNECT has been shouting its rallying call to everyone – “Talk is Cheap!” It simply and literally is “Cheap!” when you use KUNNECT as your single, simplest means to contact your customers and allow the latter to contact you – anytime, anywhere.

Talk creates relationships with customers – a person talking is better than reading an emotionless message. Whether you’re trying to sell or market your company or brands, or serving the needs of those who already use your brands – including all these services being delivered by you for another client as an outsourced service provider, i.e. a call center, anywhere in the world – talking makes it easy for you and your teams to start the relationship, allows both your team members and your customers to maintain the relationship, and permits both of your to earn, gain and benefit from the relationship.

Talk creates relationships. Relationships create more business. It’s as simple as “apple pie.”

Your SALES teams, your MARKETING teams, your SERVICE teams and every backend SUPPORT team needs the correct, single tool to deliver the best customer conversation in the right time and the right way. To do this, you have to veer away from a costly set up and move towards an operation where flexibility, immediate action, reliability and a cheap way of doing things must all come together in one solution. This is where you start using KUNNECT so that you and your organization have access to all these features either as a direct supplier of products and services or as an outsourced service provider to your business client.

KUNNECT is a global Tier-2 class telecommunications carrier that provides “Software-as-Service” (SaaS) customer contact solutions full of features, reliable and cheap.

KUNNECT manages about 6 billion calls a year through its SaaS customer contact solution with small, mid-sized and large clients in 12 countries.

KUNNECT is redundantly hosted in several locations, worldwide, with its Asian hub located at the 4th floor MMR of One Wilshire Building in Los Angeles, CA – the landing site of all Asia-Pacific telecommunications to North America.

KUNNECT is web-based, which means all you need is a PC, broadband internet and a headset. Simple.

KUNNECT provides predictive and preview dialing, automatic call distribution (ACD) under multiple rules, nested interactive voice response (IVR) solutions, 100% recording of all calls, multiple campaign projects with multiple profiles, multiple integrated CRM screens and databases, dozens of live monitoring  and report generation tools, and much, much more.

So, wake up and smell the coffee – KUNNECT delivers MORE for LESS, literally!

For more information and pricing plans, visit www.KunnectPH.com and www.Kunnect.com.

Stop Message-blasting and Start Talking to Your Market – Now!

Photo by KattheBrownhead at Flickr.com

Are you a SOHO, small business, mid-sized company or a large corporation?

Are you feeling the pains of competition and global recession?

Are you losing your market share?

Are you becoming distant from your customers?

Are you stumped by the costly options of selling, marketing, servicing and supporting your prospects and customers?

Here are some realities to consider in the way you do business today:

– E-mail blasts do not produce any interest
– Text blasts are too short, too expensive and go unnoticed
– Your Facebook & LinkedIn messages are irritating your network of friends
– Flyering doesn’t generate prospects
– Tri-media advertising costs more than sales payback
– Social media networking? In the Philippines? C’mon!

Go back to the BASICS!

You need to start selling and cold-calling NOW!
You need to start marketing NOW!
You need to start serving your customers NOW!
You need to start supporting your customers NOW!

You need to start TALKING to your prospects and customers.

TALKING creates customers, not by e-mails or Facebook.
TALKING provides a “personalized touch.”
TALKING is interactive.
TALKING closes the deal in one swoop.

Enter Kunnect, the most affordable yet efficient customer contact solution in the Philippines that allows you to start TALKING to your market without spending anything on your setup and waiting for complicated installations. Use your existing Windows-based PC, your existing broadband internet, your existing employees and your existing workplace.

Kunnect is…
– On-demand – Immediate use, no site installation required
– Web-based – no need to subscribe to landlines and mobile lines
– Subscription-based – month-to-month payment only when you need it
– Inexpensive – Pay as low as P85 per day, per seat-license
– Simple – easy to use, easy to maintain; no IT experts required
– Safe & secure – state-of-the-art security and fail-safe systems

How much will it cost?
$50 per month, per seat-license (approx. P2,300/mo.)
12.14 cents-USD per minute for landline calls (approx. P5.50/min.)
14.71 cents-USD per minute for mobile calls (approx. P6.50/min.)

Optional:
Lease one Philippine landline number for inbound calls for only $12.50 per month.

CASH FLOW IS KING!

The lesser you spend on capital expense for something that’s short-term or not really sure it will operate for 3 years or more, the better you make it through successful and winning!

What can you do with Kunnect?
– Run your telemarketing campaigns using a top-notch Predictive Dialer
– Conduct lead generation programs for your field sales people
– Provide 24×7 service and support
– Since it’s web-based, you can manage several remote teams
– Analyze daily reports together with daily voice-call recordings
– Create new analytics to drive your business to the right path

Call, text or e-mail for more details.

0927-726-9949 * 501-3025 * raffy@kunnect.com * www.kunnect.com

Kunnect is a global Tier-2 telecommunications carrier that manages six billion calls a year through its on-demand customer contact call center solution in over 20 countries for the past six years. This only means you’re partnering with top-notch expert in customer contact solutions and VOIP-based services.

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