Final U.S. Telemarketing Rule Takes Effect Soon

The Telephone Consumer Protection Act (TCPA) has been around the United States since 1991 which prohibits unsolicited calls, text messages and faxes (does anyone still use the fax machine?) that involves the sale or purchase of goods and services. Thus was born the Do Not Call (DNC) list that spawned similar laws and lists in other countries.

Now, the last piece of legislature takes effect on October 16, 2013 that bans all autodialed and prerecorded telemarketing calls to wireless numbers and all prerecorded calls to residential landlines without prior express written consent. Wow!

Prior express written consent is described as a signed written agreement clear disclosure and an agreement to receive such kinds of calls to a specific telephone number. The written consent or agreement must follow the ESIGN Act (Electronic Signatures in Global and National Commerce Act).

For residential landlines, even if there is an existing business relationship between the seller and buyer (the owner of the landline number), a writtent consent is now a requirement prior to a telemarketing call using an prerecorded voice message.

Source: Lexology

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GoAutoDial Partners with World’s Large List Provider

Today, not only will the small business owner and call center companies just benefit from GoAutoDial’s low cost, high quality cloud based telephony solution for its sales, marketing, service and support campaigns, the customers can also avail of a huge discount resulting from a partnership with ListGIANT.com. Effective immediately, all GoAutoDial and JustGoCloud customers get an additional 20 percent discount on all purchased lists from ListGIANT.

ListGIANT is one of the world’s largest list provider, having been in business for the past 15 years providing the direct marketing and telemarketing industries with low cost, high quality and guaranteed lists to its more than 10,000 customers, worldwide. The partnership creates value to GoAutoDial’s customers whom many require the purchase and management of calling leads to run its campaigns.

Raffy Pekson II, vice president for sales and marketing of GoAutoDial Inc., has been a customer of ListGIANT, also doing business as Martin Worldwide, since 2002 when he managed and co-owned many call centers before. ListGIANT not only provides low cost, high quality lists, it also guarantees its lists against inaccuracies. When such errors happen during a predictive dialing activity, customers can request ListGIANT to simply replace the erring leads. That’s the value of a guarantee that ListGIANT provides all its customers.

Source: GoAutoDial Blog

Image from blog.goautodial.com

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Support ANTI-SOPA Protest!

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President Aquino III Inaugurates ExlService Holdings BPO Center

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It’s More Fun to Invest in the Philippines

Investing in a call center in the Philippines can be fun, too!

Investing in the Philippines by setting up and operating your own small or mid-sized call center has become easier than before. Being the top country in the world for outsourced call center services means having access to a wide range of operational needs, from skilled people to technology requirements and office space.

Kunnect is a cloud-based, hosted call center technology company that has been in the forefront of the customer contact world since 2005, with its executive team having decades of experience in call centers, telecommunications and information technology. In the Philippines, it works closely with the small and mid-size call center market as well as keeping in line with the large enterprises and industry organizations. This only means Kunnect has the expertise and experience to make things work, even for its smallest client.

Here are blogs and articles that may help you in your decision process to invest in the Philippines:

Q&A with Myself: Setting Up and Operating a Small Business Call Center

How To Operate Your Business or Call Center On A Shoestring Budget

How to Employ At-Home Agents for Your Business

Work-at-home QA Analysts Using Kunnect

Call Center Outsourcing 2.0

KUNNECT Launches Best-in-class Hosted Call Center Solution in the Philippines

Do You Have the Solution to Your Call Center Problem?

Overseas Filipinos Come Home for BPO Jobs

The Real Math of Subscribing to a Hosted Call Center Solution

A Subscription-based Hosted VoIP Service for Calling Within the Philippines

Cloud Computing and Customer Contact

An Existing Typhoon in Asian Business Called KUNNECT is Here!

Talk Is Cheap!

Stop Message-blasting and Start Talking to Your Market – Now!

The Best Solution for People and Communications

Click for Contact Information

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Avaya is in Danger of Imploding

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Megaworld is Top BPO Office Developer in Philippines

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UK Retailers Attracted to Payroll Outsourcing for 2012

Using payroll outsourcing as a cost-cutting measure.

The Centre for Economics and Business Research (CEBR) in the United Kingdom (UK) has warned sales are expected to have fallen this month despite the Christmas rush. Retailers, expecting to lose trade after Christmas, may be attracted to using payroll outsourcing as a cost-cutting measure.

Payroll outsourcing could be a good way to cut costs during hard times, with chairman of the National Outsourcing Association recently explaining farming out such duties to third party personnel leaves business people with time to focus on vital core activities and customer satisfaction.

In general terms, this managed service involves the total management of an organization’s payroll operation, handling data capture, processing, printing, distribution and reporting. By using professional payroll services, business owners can trust that expert firms’ technologies will be able to spot various forms of payroll fraud. Moreover, if errors do occur – from fraud to delayed business cheques – the service provider will be responsible for remedying the situation or paying the price.

In a review of current trends in payroll software and services, fully-managed payroll service, otherwise known as outsourced payroll, not only is the biggest business growth area for payroll agencies, it is being achieved with little or no advertising. This “secret” service potentially puts the jobs of payroll professionals at risk.

Sources: Sage UK | PayPerShop Ltd | The Outsource Blog

Photo by guillaumebrialon at Flickr.com

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