Simplifying cloud computing for call centers and at-home agents
Kunnect, a long-time provider of one of best and inexpensive cloud-based telephony and hosted call center solution in the world, recently unveiled its WebAgent 1.0 web application that can be used with its Kunnect XVP Hosted Call Center solution. This new app allows better and seamless performance by remote, at-home agents or reps and can easily integrate to a CRM software.
Kunnect’s XVP Hosted Call Center solution is one of the most flexible system a contact center can use because it can be activated within the hour and clients can scale up and down anytime to meet those unforecasted load demands. In addition, contact centers need not worry about downtime, IT and telecom maintenance, verion upgrade issues and a lot of operational management and expenses usually connected to a premise-based solution or even a high-priced hosted version. With this, a Kunnect client can simply focus on customer contact services with the ease of use of Kunnect’s user interfaces.
The Wall Street Journal reports:
“Kunnect’s WebAgent sets the gold standard for remote, at-home agent call center solutions with its ease of deployment and overall effectiveness,” said Patrick Gibson, president of Dealer Dialer. “It will help grow our business of providing a superior product to some of the largest automotive websites in the world, including Cars.com and Autobytel.”
The new WebAgent 1.0 of Kunnect contains a lot of agent functionality on the screen plus a built-in SIP phone. It supports uLaw/aLaw, Speex, g711 and other VOIP codecs, including compression-based g729 (though a one-time license of $10 is needed for the latter.)
Kunnect’s cloud-based contact center solution, including the new WebAgent, will allow companies to offer a high-quality user interaction from a home-based worker for less than they’d pay to support an employee at a brick and mortar facility.
Source: WSJ Market Watch
Image created by Raffy Pekson II
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