Fred Ayala of LiveIt at the Asia CEO Forum
LiveIt, Ayala Corporation’s holding company for its investments in the BPO sector, is looking to expand into the healthcare customer service segment. LiveIt Investments CEO Alfredo Ayala told reporters on Tuesday that the company was always looking for new opportunities to expand its business. “We’re still looking at other acquisitions. We already have voice, advertising and graphics, and legal management. We’re also looking at healthcare because that’s a big BPO area. We have a lot of nurses here, so that’s a great opportunity,” he said on the sidelines of the International Outsourcing Summit. Fred Ayala is also the Chairman of BPA/P (Business Process Association of the Philippines).
The Healthcare Information Management Outsourcing Assocation of the Philippines reports 14,000 jobs in the industry, as of the end of 2010, including medical transcriptionists and contact center agents. Total revenues for this segment of outsourced industry reached $94 million.
Ayala Corporation’s BPO investments include Stream, a BPO company with 30,000 employees worldwide as a result of its merger with eTelecare in 2009, knowledge process outsourcing (KPO) company Integreon, graphics and design outsourcer Afinity Express, and outsourced human resource solutions company HRMall.
Source: CallCentres.net | Inquirer.net | Asia CEO Forum
Photo from asia-ceo.org
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