The 6th Annual Customer Interaction Asia Pacific will be held on September 15-16, 2011, at the Shangri-La Hotel in Makati City, Philippines.
The Frost & Sullivan summit will be held on September 15 and 16, 2011, at the Shangri-La Hotel in Makati City, Philippines, and is expected to be graced by leading industry experts from the Asia-Pacific region. The event intends to discusss how businesses can optimize their customer experience by finding the best means and ways to understand, anticipate and reach out to their customers.
Though customer contact generally leans towards contact center operations, non-call center businesses also need to understand what tools, metrics, technologies, skills, strategies and techniques that syncs with the way they do things. The summit is expected to tackle such topics as innovative leadership and management, cloud computing, addressing the mobile customer, social media, as well as established topics like staff retention, customer satisfaction, analytics, customer channels and a lot more.
Besides expert speakers, there will also be breakout-style panel discussions to provide a more informal means of getting several people to interact altogether in one session, which they label as “Interactive Think Tank Sessions.”
Register and join this annual pilgrimage of business professionals all seeking to deliver the best customer experience and satisfaction.
Frost & Sullivan was founded in 1961 and today has more than 40 global offices with more than 1,800 industry consultants, market research analysts, technology analysts and economists. Its mission is to research and analyze new market opportunities for corporate growth. They are touted to be the world leader in growth consulting and the integrated areas of technology research, market research, economic research, corporate best practices, training, customer research, competitive intelligence, and corporate strategy.
Click: Summit Home Page | To Register
Photo & image by Frost & Sullivan
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